Workshop Controller - Stoke

Workshop Controller

Location: Stoke
Salary: £38,000 – £42,000 per annum
Hours: Monday to Friday, 45 hours per week
Benefits: 22 days holiday + bank holidays, car allowance, pension scheme
Qualification Required: NVQ Level 3 (HGV) or equivalent

Sapphire Vehicle Services Limited is a national commercial vehicle fleet management company offering a clearly defined portfolio of support services to a wide range of customers across multiple sectors.

Operating from 19 depots across the UK, we provide expert maintenance, repair, and fleet solutions to help keep businesses moving. We are currently seeking an experienced and driven Workshop Controller to oversee daily operations at our Stoke depot.

Key Accountabilities and Responsibilities

• Allocate work efficiently among technicians to maximise workshop productivity and ensure timely, high-quality job completion

• Monitor job progress, review job cards, and ensure accurate job timing for costing purposes

• Manage all warranty and additional work procedures, ensuring correct documentation and customer authorisations

• Maintain agreed service levels and ensure the smooth daily running of the Vehicle Maintenance Unit (VMU)

• Build and maintain strong relationships with internal teams and external customers to ensure consistent service delivery

• Supervise and support workshop staff, providing leadership, addressing performance issues, and escalating concerns to the Regional Manager as needed

• Ensure workshop cleanliness, compliance with Health & Safety, and adherence to all company and legal standards

• Monitor and contribute to financial performance, supporting cost control and efficiency improvements

• Oversee the maintenance of special tools and equipment, reporting any defects or repair requirements

• Handle and resolve customer complaints in a timely and professional manner

• Continuously review and improve workshop operations, promoting a culture of service excellence and continuous improvement

Skills and Experience Required

• Minimum 5 years' experience in HGV and trailer maintenance

• Minimum 2 years' supervisory experience in a workshop or VMU environment

• NVQ Level 3 (or equivalent) in HGV maintenance – IRTE also considered

• Strong leadership, communication, and organisational skills

• A proactive, customer-focused mindset

• Ability to work independently with strong problem-solving skills

Benefits

• Competitive salary of £38,000 – £42,000 per year

• Car allowance

• 22 days holiday plus bank holidays

• Pension scheme

• Monday to Friday, 45 hours per week