Workshop Controller- Coventry

KEY PURPOSE OF THE JOB:

• As the Workshop Controller, you are fully responsible for planning, controlling, and delivering overall workshop performance.
• You are the skilled interface between the workshop and the customer.
• You have a significant impact on customer satisfaction and make a considerable contribution to the success of the Fleet Workshop department.
• You manage, lead and organise the workshop team and associated resources.
• You identify training needs for the workshop team with your line Manager.
• You ensure all company and manufacturer related processes, standards and legal obligations are met

ACCOUNTABILITIES:

• Active participation in meetings to review scope of pre-planned work ensuring consistent workloads for the workshop .
• Accept the Repair Orders, review and organise work ensuring all resources are fully utilised.
• Issue and explain Repair Order specifics, completion deadline and any customer specific requirements, taking into account the necessary skill level.
• Monitor repair status and co-ordinate any additional work with the customer if the identified work exceeds the original deadline or further authority is needed.
• Highlight and review all Vehicle Off Road cases daily to ensure vehicle downtime is minimised.
• Conduct daily review of scheduled work to ensure all relevant resources are available.
• Adjust resource planning in the Dealer Management System to ensure additional hours are assigned or dependant resources secured.
• Review and approve completed Repair Orders with respect to all repair operations and compliance documentation.
• Handover all necessary documentation to allow the Customer Executive to explain works completed.
• Ensure availability of workshop equipment and tools and monitor their correct usage as specified in working instructions.
• Monitor compliance in relation to legal requirements within the workshop relating to health and safety and the environment.
• Conduct performance evaluations to determine training requirements.
• Support the team to improve repair quality and working practices to maximise workshop performance.

SKILLS & EXPERIENCE REQUIRED FOR THE JOB:

• Experience in an operational service industry involving high customer expectations.
• Experience leading and developing a team.
• Experience in customer contact and supplier management.
• Technical knowledge gained through technical qualification or relevant experience.
• Understanding of the connection between quality, customer satisfaction and business success.
• Understanding of connected vehicles.
• Basic computer skills as well as general business knowledge.

Hours:

8:00- 18:00 Monday to Friday.

1 in 4 Saturdays 8:00- 13:00