VMU Manager - Stoke

VMU Manager - Stoke - 50k

Sapphire Vehicles Services Limited is a commercial vehicle fleet management company with a service provision packaged to offer a clearly defined portfolio of support services to both new and existing companies.

Currently operating 19 depots throughout the UK, Sapphire supports customers from a variety of industry’s with the day to day running of their commercial vehicles.

We are looking for an experienced VMU Manager to run our depot.

Key Accountabilities and Responsibilities

• Developing and implementing standards and procedures for the VMU
• Setting and maintaining service levels
• Supervising team members to ensure that their designated duties are performed correctly and in a timely fashion, escalating any problems or shortfall areas to the Regional Manager.
• Maintaining customer relationships and improving response and delivery times
• Updating service methods to improve overall efficiency
• Resolving any service problems and customer complaints
• Conducting periodic appraisals with team members and identifying any areas for improvement
• Creating and presenting regular reports to senior management.
• Maintaining contacts for commercial growth and business development.
• Instructing customers on equipment operation, care and maintenance
• Ensure that the image and levels of service within the department is in line with Company standards
• Ensure that all company H&S and Trade Associations policies, procedures and minimum standards are met and that all statutory requirements including trading standards, vehicle and consumer legislation, fire, health and safety etc. are adhered to.
• Ensure expected financial performance is met or exceeded.

Skills:

• Minimum of 5 years’ experience in HGV and trailer maintenance
• Minimum of 2 years supervisory experience in a workshop environment
• Be flexible and have the ability to work unsupervised with a high level of self-motivation.
• NVQ Level 3 or IRTE qualified Commercial Vehicle Technician, but equivalent qualifications considered.

Benefits:

• 22 days holiday
• Competitive salary
• Car allowance
• Pension Scheme

We are an equal opportunities employer and we welcome applications from all suitably qualified persons

At Sapphire Vehicle Services your right to privacy is important to us. By applying for this job, your information will be entered into our recruitment system. This will enable you to register for job alerts, apply for jobs and for us to help you find your next role. To read our full privacy policy please follow the link: https://www.sapphirevs.com/cookie-policy/

A NOTE FOR RECRUITMENT AGENCIES:

Sapphire Vehicle Services and all group companies do not accept speculative CVs. Any unsolicited CVs received will be treated as the property of Sapphire Vehicle Services and your Terms & Conditions associated with the use of CVs will be considered null and void.

We have an experienced Talent Acquisition Team in place who are ready and willing to work with you, but do not send CVs unless explicitly requested by the Talent Acquisition Team in respect of a specific vacancy. Unsolicited CVs sent in any situation where we have not directly engaged your company in writing to supply candidates for a specific vacancy will be considered a “free gift”, removing all liability for fees and will in no way establish any prior claim by your company to representation of that candidate. Submission of unsolicited CVs to us by your company will be deemed acceptance by your company of these terms, and agreement by your company that these terms are the totality of any commercial or contractual relationship between our companies in respect of the candidate(s) whose unsolicited CVs were thus sent.

Job Types: Full-time, Permanent

Pay: Up to £50,000.00 per year

Work Location: In person