VMU Manager - Hams Hall

Sapphire Vehicle Services Limited is a leading commercial vehicle maintenance company providing a comprehensive range of services to support both new and established businesses. With 17 depots across the UK, Sapphire plays a crucial role in managing and maintaining fleets for clients across various industries..

We are looking for an experienced VMU Manager to run our depot.

Key Accountabilities and Responsibilities

• Developing and implementing standards and procedures for the VMU
• Setting and maintaining service levels
• Supervising team members to ensure that their designated duties are performed correctly and in a timely fashion, escalating any problems or shortfall areas to the Regional Manager.
• Maintaining customer relationships and improving response and delivery times
• Updating service methods to improve overall efficiency
• Resolving any service problems and customer complaints
• Conducting periodic appraisals with team members and identifying any areas for improvement
• Creating and presenting regular reports to senior management.
• Maintaining contacts for commercial growth and business development.
• Instructing customers on equipment operation, care and maintenance
• Ensure that the image and levels of service within the department is in line with Company standards
• Ensure that all company H&S and Trade Associations policies, procedures and minimum standards are met and that all statutory requirements including trading standards, vehicle and consumer legislation, fire, health and safety etc. are adhered to.
• Ensure expected financial performance is met or exceeded.

Skills:

• Minimum of 5 years’ experience in HGV and trailer maintenance
• Minimum of 2 years supervisory experience in a workshop environment
• Be flexible and have the ability to work unsupervised with a high level of self-motivation.
• NVQ Level 3 or IRTE qualified Commercial Vehicle Technician, but equivalent qualifications considered.

Benefits:

• 22 days holiday
• up to £55k
• Car allowance 
• Pension Scheme

We are an equal opportunities employer and we welcome applications from all suitably qualified persons

Job Types: Full-time, Permanent

Work Location: In person