Service Manager- Heathrow

Key Duties and Responsibilities:

• Defining market targets for workshops within the framework of performance targets and, together with the company management, drawing up a corresponding annual plan
• Controlling cost management for own department
• Compiling and maintaining a resource plan for the workshop and developing concepts and measures for load optimization.
• Preparing planning and calculations for investments in workshops, facilities and HR together with the company management
• Determining HR resource requirements, employing new staff and developing an induction plan
• Managing, coaching and motivating employees to ensure a high quality of staff
• Together with employees, establishing business objectives and personal development goals and monitoring performance against agreed targets
• Monitoring the regional market with respect to new competitors and carrying out analyses of the competition/benchmarking in Services
• Using the external analysis undertaken, carry out internal analysis to ensure business is competitive within the marketplace
• Performance analysis to identify areas of weakness and appropriate, targeted marketing activity
• Ensuring correct completion of Vehicle Health Checks, upsell conversions and follow up of unsold, deferred work process
• Ensuring all technical test equipment and tools are available and ready for use
• Guaranteeing cleanliness and orderliness of workshops and ensuring quality control of all completed tasks

Preferred Qualifications and Experience:

• Excellent communication and interpersonal skills.
• Good working knowledge of MS Office.
• Previous experience in a commercial Dealership 
•