Parts Manager- Boston

Key Purposes of the job:

• Independently managing and developing a customer-oriented and profitable
• spare parts business.  This includes, in particular, optimally utilising
• the market, a high level of customer satisfaction and high yields for the department,
• as well as planning, controlling and monitoring processes in customer
• services areas.
• Managing and developing employees.
• Ensuring all Mercedes-Benz UK standards are met and legal regulations on labour and environmental protection complied with.

Accountabilities:

• Responsible for the parts performance of the site and for delivery of the business plan
• Defining market targets for the spare parts business within the framework of performance targets defined by Mercedes-Benz UK and, together with the company management, drawing up a corresponding annual plan

• Thorough understanding of stocking levels (Logistiksbus) and importance of lost sales analysis
• Ensuring customers and mechanics have access to advice on identifying which spare parts and accessories they require

• Ensuring service and invoicing regarding spare parts is carried out in a customer-oriented manner

• Ensuring permanent availability or sourcing at short notice of spare parts and accessories

• Organising incoming lot control in spare parts warehouse

• Ensuring defective spare parts from complaints and warranty claims are returned correctly

• Monitoring inventory documentation and controlling inventory optimisation
• Maximising accessory opportunity by ensuring showroom displays are in place and updated, commission scheme in place and all appropriate staff are trained and informed on new accessory products

• Controlling cost management for own department

• Determining HR resource requirements for department, employing new staff and developing an induction plan

• Managing, coaching and motivating employees to ensure a high quality of employee

• Together with employees, establishing business objectives and personal development goals and monitoring performance against agreed targets

• Monitoring the regional market with respect to new competitors

• Carrying out analyses of the competition/benchmarking in Parts
• Performance analysis to identify areas of weakness and appropriate marketing activity
• Market and customer analysis of trade parts business to determine level of marketing activity for trade parts growth

• Ensuring literature, product brochures as well as process documentation and the required software is up to date, complete and available

• Ensure product knowledge is kept up to date in order to increase opportunity for sales and associated sales
• Reviewing CSI surveys and other measures for monitoring customer satisfaction

• Monitoring compliance with BER standards and all other statutory regulations

SKILLS & EXPERIENCE REQUIRED FOR THE JOB:

• People management particularly in terms of achievement through teams.  Leadership style should be highly visible and hands on.
• Motor industry experience, ideally in an After Sales position at management level.   Established track record in sales and profit delivery, cost and stock management control and people management.
• Enthusiasm to deliver the Mercedes-Benz experience and continuously improve product knowledge of self and others.  Desire to achieve the highest standard of personalised customer care commensurate with the Mercedes-Benz brand.
• Flexible approach to work and adaptable to thrive in a changing environment.
• IT literate.