Administration Assistant - Avonmouth

Responsibilities:

· Ensure that vehicles are entered onto the auction system in a timely manner in readiness for cataloguing in line with operational requirements.

· Taking incoming phone calls and dealing with customers in a polite and professional manner.

· Administering DVLA change of owner documents.

· Ensuring company processes are adhered to in relation to vehicle arrivals and collections.

· Provide excellent customer service when assisting customers at the reception counter and making sure their requirements are managed by the appropriate departmental member of staff.

· Effectively safeguard the data handled by CVA, making sure all confidential items are dealt with as per GDPR regulatory guidelines.

· Processing incoming/outgoing mail.

· Assisting the office manager in meeting service level agreements.

· Maintain and update vehicle appraisals, using standardised company procedure.

Ideal Candidate:

· Good IT skills.

· Strong knowledge and past experience of using Office 365 applications (Word, Excel, Powerpoint etc.)

· Confident and resourceful in the face of challenges

· Knowledge of relevant standards, procedures and instructions

· Outstanding communication and organisational skills

· The ability to work under pressure and to tight timescales

· A flexible approach to working hours is required to meet the needs of the business, which are driven by the auctions.

Hours:

· Monday to Friday

· 37.5-hour week

· 9am to 5pm